Hallo,
I have bought a Europa-Spez. Frankr. ticket online from Saarbrücken to Paris. It is valid from August 2 till August 16.
Now I want to change the ticket to an earlier date (August 1).
In the following links
bahn.de/p_en/view/booking/pass…s/refunding-tickets.shtml
bahn.de/p/view/buchung/onlinet…hung-flyout-umtausch_LZ01
it is written that the refund of online ticket is free (kostenfrei) if i do it online before the validity date.
However, when I try to do that, it tells me
Is there a way to change the ticket date without paying 15 EUR?
P.S. Sorry for English.
I have bought a Europa-Spez. Frankr. ticket online from Saarbrücken to Paris. It is valid from August 2 till August 16.
Now I want to change the ticket to an earlier date (August 1).
In the following links
bahn.de/p_en/view/booking/pass…s/refunding-tickets.shtml
bahn.de/p/view/buchung/onlinet…hung-flyout-umtausch_LZ01
it is written that the refund of online ticket is free (kostenfrei) if i do it online before the validity date.
Online-Stornierung des Tickets in der Buchungsrückschau über "Meine Bahn "oder in der Auftragssuche.
Handy-Tickets auch in der Buchungsrückschau auf m.bahn.de.
Erstattungsentgelt: kostenfrei
However, when I try to do that, it tells me
The cancellation fee is 15 EUR.Please proceed as follows: choose a new connection and enter all the relevant details for the new ticket. The system will then show you both tickets. Please confirm cancellation of the old ticket and the booking for the new ticket. The price of the old ticket, minus the cancellation fee, will be credited to the means of payment you used for the first booking in a separate transaction.
Is there a way to change the ticket date without paying 15 EUR?
P.S. Sorry for English.